Questions? We've got you.
Everything you need to know about orders, shipping, returns, custom designs, and shopping with KEOLIX.
Still stuck? Email hello@keolix.com and we'll help.
UK orders typically arrive within 3-5 business days. International shipping takes 7-14 business days depending on your location.
Yes! We love creating custom pieces. Email us at hello@keolix.com with your ideas and we'll work with you to bring them to life.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Yes, we ship worldwide! Shipping costs and delivery times vary by location. Check our shipping page for more details.
We're so sorry if that happens. Email us immediately at hello@keolix.com with photos and we'll send a replacement or refund right away.
Contact us within 24 hours of placing your order and we'll do our best to help. Once it's shipped, we can't make changes.
Email us at hello@keolix.com and we'll get back to you within 24 hours. We're here to help!
Still have questions?
No stress. Send us an email and we'll help as soon as we can.
