Questions? We've got you.
Everything you need to know about orders, shipping, returns, custom designs, and shopping with KEOLIX.
Still stuck? Email hello@keolix.com and we'll help.
UK orders typically arrive within 2-4 working days. International orders can take 5-10 working days depending on your location. You'll receive tracking info as soon as your order ships.
Yes! We love creating custom cards and prints. Email us at hello@keolix.com with your idea and we'll work with you to bring it to life.
We offer a 14-day return window for unused items in original condition. Custom orders are non-refundable. Visit our Returns page for full details.
Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime by logging into your account.
Absolutely! We ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
We're so sorry if that happens! Email us at hello@keolix.com with photos of the damage and we'll send a replacement or issue a refund right away.
If your order hasn't shipped yet, we can usually make changes or cancel it. Contact us as soon as possible at hello@keolix.com and we'll do our best to help.
Email us anytime at hello@keolix.com. We typically respond within 24 hours. You can also find us on Instagram and TikTok @keeksxkeolix.
