Privacy policy
Privacy Policy
KEOLIX
Last Updated: June 2026
At KEOLIX, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, subscribe to our emails or SMS messages, or interact with our services.
1. Information We Collect
We may collect the following information:
Personal Information
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment information (processed securely through third-party payment providers)
Order Information
Information relating to products purchased, order history, and customer service requests.
Website & Device Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages viewed
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Referral sources
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Website activity and analytics data
Marketing Information
If you subscribe to our email or SMS marketing, we may collect information about your engagement with our messages and website activity.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve our website and services
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Prevent fraud and maintain website security
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Send marketing communications where you have opted in
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Personalise your shopping experience
3. SMS Marketing
If you choose to receive SMS marketing messages from KEOLIX, we may send:
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Promotions and offers
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Product launches
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Cart reminders
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Store updates
You can opt out at any time by replying STOP to any SMS message.
SMS opt-in data and consent information will never be sold or shared with third parties for marketing purposes.
4. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party providers who help us operate our business, including:
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Payment processors
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Shipping providers
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Marketing platforms
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Website and analytics providers
These providers only receive the information necessary to perform their services.
We may also disclose information where required by law.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
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Accessing your data
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Correcting inaccurate information
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Requesting deletion of your data
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Withdrawing marketing consent
To make a request, please contact us at:
6. Data Security
We take reasonable measures to protect your information and maintain secure systems. However, no online service can guarantee absolute security.
7. Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
9. Contact
If you have any questions about this Privacy Policy or your personal information, please contact:
Ari’yel Elian-Keokxe
KEOLIX
Email: hello@keolix.com
