Privacy policy

KEOLIX Privacy Policy

Last Updated: 7 March 2025

Thank you for visiting KEOLIX and for your interest in our products, including tote bags, mugs, t-shirts, and other items featuring unique designs by Léa Keokxe. We respect your privacy, and this Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

Personal Information: Name, email address, phone number (if provided), shipping address, and payment details when you place an order.
User-Generated Content: Reviews, comments, and any other content you submit.
Automatically Collected Information: IP address, browser type, device type, and other analytics to improve our website and services.
SMS & Cookie Data: If you opt into SMS marketing, we collect your phone number and track abandoned cart activity using website cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including confirmation, shipping, and customer support.
Communication: To send order updates, account notifications, and promotional messages (only if you opt in).
User-Generated Content: Reviews or testimonials may be displayed on our website or shared on social media with your consent.
Analytics & Website Improvement: To analyze visitor activity and enhance the shopping experience.
SMS Marketing & Abandoned Cart Reminders: If you opt into SMS marketing, we may send promotional text messages and updates about new products, offers, or store events. We also use cookies to track cart activity and determine when to send abandoned cart reminders via SMS.

3. Disclosure of Your Information

We do not sell your personal information. However, we may share it in the following cases:

Third-Party Service Providers: We may share your information with trusted service providers who assist in payment processing, order fulfillment, and marketing.
Legal Requirements: If required by law, court order, or government regulation.
SMS Data Protection: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Choices & Rights

Email Subscriptions: You can unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email.
SMS Opt-Out: If you receive marketing texts, you can opt out by replying STOP at any time.
Account Information: You may update or delete your account details by contacting us.

5. Security Measures

We take reasonable precautions to protect your personal information. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us, and we will remove it.