Shipping policy
KEOLIX Shipping Policy
At KEOLIX, we strive to deliver your purchases in the quickest and most efficient manner possible. Please review our shipping policy to understand how we handle shipping and delivery for our valued customers.
1. Processing Time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard (Domestic) |
3-7 business days |
FREE |
|
Expedited (Domestic) |
2-3 business days |
Calculated at checkout |
|
Standard (International) |
7-21 business days |
Calculated at checkout |
|
Expedited (International) |
5-10 business days |
Calculated at checkout |
3. Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes:
KEOLIX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages:
KEOLIX is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy:
We currently ship to various international destinations. Please note that international shipping rates and delivery times will vary based on location.
7. Returns & Exchanges:
For information about returns and exchanges, please refer to our Return and Refund Policy.
8. Contact Us:
If you have any questions or need further assistance, please do not hesitate to contact us.
