Shipping policy
Shipping Policy
KEOLIX
Last Updated: June 2026
Thank you for shopping with KEOLIX.
We work hard to get your order packed, dispatched, and on its way as quickly as possible.
Processing Times
Most orders are dispatched within 1–3 business days.
During busy periods, product launches, holidays, or promotional events, processing times may be slightly longer.
If there is a significant delay with your order, we will contact you using the email address provided at checkout.
UK Shipping
We offer Free UK Shipping on all orders.
Estimated delivery times:
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Stickers & Cards: 2–7 business days
-
Prints, Mugs & Larger Items: 2–7 business days
Delivery times are estimates and cannot be guaranteed.
International Shipping
International shipping rates are calculated at checkout based on your location and the items ordered.
Estimated delivery times:
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Europe: 5–14 business days
-
International Destinations: 7–21 business days
Please note that customs processing may occasionally cause delays outside of our control.
Tracking
Tracking availability varies depending on the shipping service selected and the product ordered.
Where tracking is available, you will receive tracking information once your order has been dispatched.
Customs, Duties & Taxes
International customers are responsible for any customs fees, import duties, taxes, or local charges imposed by their country.
KEOLIX is not responsible for customs delays or additional charges incurred after dispatch.
Lost or Delayed Orders
If your order has not arrived within:
-
14 days (UK orders)
-
30 days (International orders)
please contact us at:
and we'll investigate the issue with you.
Damaged Orders
If your order arrives damaged, please contact us within 14 days of delivery and include photographs of the damage.
We'll review the issue and arrange a replacement or refund where appropriate.
Returns & Refunds
For information regarding returns, refunds, exchanges, and damaged items, please refer to our Return & Refund Policy.
Contact
Questions about shipping?
Email us anytime at:
